Contact

Our response times are as follows and usually within 48 hours:

  • Monday-Friday: 08:30-20:30
  • Saturday: 08:30-20:30
  • Sundays and public holidays: Limited response time, thank you for your understanding!

For all your questions and comments, we are available 24/7 by email: info@vendizi.uk

2 Tips for a quick processing of mail contact

  • If you need further assistance after receiving a reply from us, please reply to our last email contact. This way we keep track of all the contacts we have had with each other.
  • Unfortunately, we find that some of our customers believe that they will be helped faster if they send several emails; this is definitely not the case. We process all emails individually and usually reply within 48 hours.

Here are useful links and answers to frequently asked questions:

Order & Delivery

  • For the latest information on delivery times and possible delays, please visit our Order and Delivery page.
  • You can track the status of your order via this link. Use your tracking number, which you will receive by email within 3 days of your order.
  • For frequently asked questions, please visit our FAQ page.

Is your order marked as delivered, but you haven't received anything yet?

  • Check your surroundings, sometimes the delivery person leaves it in a safe place or delivers it to the neighbors.
  • Please be patient, sometimes a package is already marked as delivered, but actually arrives only a few days later.
  • Contact the delivery service, they can often give more precise details about the delivery.
  • If, despite the above steps, you unfortunately still have not received your order, please contact us at [entfernte E-Mail-Adresse].

Returns & Cancellations

  • All information about our return policy can be found on our return page.
  • Information on cancellation can be found on our order and delivery page.

Defects & Damages

  • Have you unfortunately noticed a defect or damage? Please send us photos or videos of the defect or damage to [entfernte E-Mail-Adresse]. We will gladly take care of a suitable solution.

If you still have further questions, please take a look at our FAQ page or send us an email to info@vendizi.uk for personal support. Thank you for your understanding and have a pleasant day!

Sincerely,
Vendizi team